![]() ![]() With the growth of RPA as an alternative to sometimes expensive APIs, the growth of companies providing API services will be impacted. Using nuanced configurations, RPA testing can be more accurate, flexible, productive and cost-effective. With its codeless programming, testers can create scripts easily, at scale, in a safe environment. RPA lends itself particularly well to User Acceptance Testing (UAT) and end-user testing. With enterprise usability of RPA, and new products being launched focused on testing, increasingly, organisations will use RPA instead of their traditional testing. We will see many more acquisitions like this within RPA, and therefore a consolidation of the top 10 RPA organisations – but no acquisition into further RPA by Microsoft! Just last week Appian (a low code automation player) acquired Jidoka (a small RPA business with Pepsi as one of its clients). With the high growth of the 'Big Two', other automation companies will acquire in an attempt to keep pace, and new entrants will buy RPA capability in order to enter the market. Workflow capability (typically through BPM (Business Process Management) Intelligent data capture (optical capture recognition + AI + more) Process analytics (process mining and / or discovery) Standard toolkit for intelligent automationīy the end of 2020, I predict a recognition that the core components of an intelligent automation toolkit will include more than just RPA.Attended RPA will be the norm for customer-facing rolesįor example, contact centres looking to improve customer satisfaction and the productivity of their client-facing teams, HR onboarding teams, or insurance processing claims will all leverage attended bots as this approach will become the “norm” integrating the power of human and machine.As RPA reaches a tipping point, many organisations will displace existing staff in favour of a lower cost RPA model. The impact of this automation has been a release of capacity to focus on other tasks, or that staff attrition is not replaced. For the last two years, many companies have at least piloted RPA. The elephant in the room is the impact of RPA on FTEs. An attended bot on every employee’s workstation will become more and more mainstream as RPA becomes easier to use and organisations desire innovative methods to attract and retain staff. There will be many more examples of organisations adopting a strategy whereby they provide a robot for every employee in the business. Increased adoption of a bot for every person.It will be recognised that there is “nothing more inefficient than to automate something that does not need to be done at all!” Increasingly, organisations will merge their process improvement capability and their RPA capability into one team to have more of a defined approach for every process. Process and Automation Team integration.The growth of UiPath and AA will dwarf the growth of Blue Prism. ![]() The market will stop referring to the 'Big Three' as UiPath, AA and Blue Prism, and focus on the 'Big Two' as most enterprises will invest in a core RPA platform from AA or UiPath. I have 10 predictions that we will see progressing in 2020! Last year saw robotic process automation experience significant growth, traditional functions like customer contact function, data management departments, finance and HR have been furiously piloting RPA projects as the new decade represents significant opportunities for businesses to automate manual rules-based activities. ![]()
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